Market dominance often leads to arrogance and that just annoys customers….

I wrote a few weeks ago about the recent labour by election results that has generated such soul searching within the NSW Labour Party. A number of readers have asked me if I am prepared to write about the conservative side of Australian politics as well. Having undoubtably annoyed one half of our political spectrum…

The politician, the truth and the voter.

As a leadership coach, an expert in organisational culture and a voter I have been intrigued by recent political events in Australia. In different ways I have seen these events replicated around the world. Let me say before I begin that I belong to neither side of politics. I am a libertarian, a government minimalist…

Do I have the materials and equipment I need to do my job right?

This is the third in a series of articles examining the key drivers to engaged and motivated teams. There are 12 key questions that measure the core elements needed to attract, focus and keep the most talented employees. The top 6 are: Do I know what is expected of me at work? Do I have…

Do I know what is expected of me at work?

This is the second in a series of articles examining the key drivers to engaged and motivated teams. There are 12 key questions that measure the core elements needed to attract, focus and keep the most talented employees. The top 6 are: Do I know what is expected of me at work? Do I have…

First, Break all the rules!

I have spent a number of hours in recent weeks working with one of my clients as they receive their Corporate Engagement results and start to work through what they mean.  I used to do this as a leader in the corporate world myself.  It seems to have become much more complicated in the last…

Choosing the right CRM Software

Working out which CRM system is right for your business is not easy. There are a myriad of options available on the market. Then you need to work out which one of these options is going to meet the needs of your business needs, and keep your sales team happy at the same time. When I went…

When will competence, and not GENDER, become the key talking point when judging Board Directors and Chairs

Competence, capability, knowledge or integrity are a function of an individual, regardless of gender, ethnicity, religious beliefs or any other variant of the human condition. In a past life I was a Police Detective for more than 12 years and I can say with absolute certainty that many things influence an individual’s capacity to do…

Why do we continue to recruit our teams based on gut feel and intuition rather than cold, hard facts?

I work with individuals, teams and organisations all over Australia, New Zealand and South East Asia.  I am constantly amazed with the ‘laissez-faire’ manner that recruitment occurs, particularly in sales.  Quite frankly, we all seem to be happy to: have non-existent or poorly constructed job descriptions, recruit to generic success profiles or none at all,…